Account

Delete your Kazitour account

You can ask us to close your account at any time. The request is made from inside your account, so nobody else can make it on your behalf.

How to ask

1. 01

   In the Kazitour Delivery app

   Open Account, then Delete my account. Confirm, and the request is filed straight away.

2. 02

   In the Kazitour Driver app

   Open Me, then Delete my account.

3. 03

   In the client area on the web

   Sign in, open Profile, and use Delete my account at the foot of the page.

What deletion does

• Your account is closed: you can no longer sign in on any Kazitour app or on the website.
• Every phone signed in to it is signed out, and the app stops sending you notifications.
• Your profile — name, address book, saved contacts, photo and signature — stops being visible to anyone but the staff handling the request.
• Your phone number is released, so it can be used to register a new account.

What we keep, and why

• Parcels you sent or received, and the money movements attached to them. These are records of a contract between you and the person at the other end, and of payments: we are required to keep them and cannot remove one side of them.
• Anything covered by an open dispute, an unpaid balance or a legal request, for as long as that lasts.

These records are kept in our internal system only. They are not shown to other customers, and a closed account cannot be reopened by signing in.

What happens next

• Your request goes to a member of staff who is allowed to act on it.
• If you have a parcel in transit or a balance to settle, we call you before closing the account.
• You are told the outcome by phone, on the number on the account. Keep the reference the app gives you.

Cannot sign in?

Write to us with your name and the phone number on the account, and we will take it from there. support@kazitour.co